Last updated: November 06, 2024

Introduction

Welcome to Skills Based Hub! We take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy describes how we collect, use, share, and protect your information when you interact with our websites, mobile apps, APIs, and other services (“Services”). By using our Services, you consent to the collection and use of your information as outlined below.

Scope

This policy applies to all users of our Services, whether you are a prospective customer, a registered user, or a visitor browsing our site. It applies to personal data collected through the website, mobile apps, and other interfaces we offer. It covers both direct and automated data collection practices.

Agreement

By accessing or using our Services, you agree to this Privacy Policy. If you disagree with any part of this policy, we ask that you refrain from using our Services. You may withdraw your consent at any time by adjusting your preferences or by contacting us directly, as described below.

Data Collection

We collect personal data through the following methods:

Data You Provide Directly

When you interact with our Services, you may provide us with personal information such as:

• Account data: This includes your email address, password, and account settings.
• Profile data: This may include a profile picture, biography, professional details, language preferences, and links to your personal website or social media profiles.
• Shared content: Any content you choose to share, including reviews, course feedback, messages, photos, or other materials uploaded to our platform.
• Learning data: This includes course completions, purchases, subscriptions, and progress within courses.
• Payment data: Information required for transaction processing, such as billing address and payment methods.
• Instructor data: For instructors, we collect payment account details such as the email address, account ID, and physical address for processing payments.
• Third-party account data: If you connect your account to third-party platforms (e.g., social media), we may collect information from those platforms to facilitate social sharing and login features.

Data We Collect Automatically

In addition to the information you provide, we collect data automatically when you use our Services. This includes:

• System data: This includes your IP address, device type, operating system, and browser information.
• Usage data: We collect information about your interactions with the Services, such as the pages you visit, the content you view, and the time spent on the platform.
• Geographic data: We may collect approximate location data derived from your IP address to personalize content and provide relevant advertisements.

This data is typically collected using cookies, web beacons, and similar technologies to enhance your experience on our Services.

Legal Basis for Processing Your Data

We process your personal data based on several legal grounds, which include:

• Performance of a contract: We need to process your data to deliver the Services and fulfill our contractual obligations.
• Legitimate interests: We may process data to improve and secure our Services, for troubleshooting, and to prevent fraud.
• Consent: We may ask for your consent in certain situations, such as when we collect information for marketing purposes or share your data with third parties.
• Legal obligations: We may process data to comply with legal or regulatory requirements.

Cookies and Data Collection Tools

We use cookies and other similar tracking technologies to collect data and personalize your experience. These technologies include:

• Cookies: Small files stored on your device that help with user authentication, session management, and remembering preferences.
• Web beacons: Small images embedded in emails and on websites used to track how you interact with our content.
• Tracking technologies: These are used to collect data for advertising, performance analytics, and ensuring a better user experience.

You can manage cookie preferences and other tracking tools through your browser settings. However, please note that some features of our Services may not function properly if you disable cookies or other data collection tools.

What We Use Your Data For

We use the personal data we collect for various purposes, including but not limited to:

• Providing and improving Services: We use your data to create accounts, process payments, and deliver personalized learning experiences.
• Customer support: To respond to inquiries, resolve issues, and provide assistance when needed.
• Enhancing Services: We analyze data to improve the functionality and performance of our platform, developing new features based on user feedback and behaviors.
• Advertising: We may use data for targeted advertising purposes to offer you relevant products, services, and promotions, both on our platform and on third-party websites.
• Legal compliance: To comply with legal obligations, respond to legal claims, and protect our rights and interests.

Who We Share Your Data With

We may share your personal data with the following entities:

• Instructors: If you’re a student, we may share relevant data (such as course progress) with your instructors, except your email address, unless required for communication.
• Other users: Some shared content and course data may be visible to other users depending on your settings.
• Service providers: Third-party companies that help us with business functions, such as payment processors, hosting providers, and customer service providers.
• Business partners: Companies that we work with to offer additional services or promotions.
• Social media platforms: If you choose to share content through social media, we may pass your data to the platform to facilitate this interaction.
• Legal authorities: We may share data with law enforcement or government bodies if required by law, or to protect our rights.

We do not sell or rent your personal data to third parties for their marketing purposes without your consent.

Data Security

We take reasonable steps to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes implementing encryption technologies, firewalls, and other security protocols. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of your data.

We recommend that you use strong passwords, and that you keep your login credentials private. If you believe your account has been compromised, please contact us immediately.

Your Rights and Choices

You have several rights regarding the personal data we hold about you:

• Access and correction: You can request to see the data we have about you and ask us to update or correct any inaccuracies.
• Deletion: You may request that we delete your personal data, subject to any legal obligations we may have to retain it.
• Opting out of marketing: You can opt out of receiving marketing communications from us by clicking the “unsubscribe” link in our emails or adjusting your preferences in your account settings.
• Managing cookies: You can control the use of cookies through your browser settings.
• Data portability: In some cases, you may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at privacy@skillsbasedhub.co.za.

Our Policy Concerning Children

We do not knowingly collect personal data from children under the age of 18. If we become aware that we have collected data from a child under 18, we will take immediate steps to delete that information. If you believe that we have inadvertently collected data from a child, please contact us at privacy@skillsbasedhub.co.za.

Jurisdiction-Specific Rules

South Africa:
As a South African-based company, we comply with the Protection of Personal Information Act (POPIA). You have the right to access, correct, and request the deletion of your personal data. We also respect your right to complain to the Information Regulator.

European Economic Area (EEA) and United Kingdom:
If you are a resident of the EEA or the UK, you have specific rights under the General Data Protection Regulation (GDPR). These include the right to access, rectify, delete, or restrict the processing of your personal data, and the right to lodge a complaint with a supervisory authority.

Other Countries:
If you are located outside South Africa, please check your local data protection laws for your rights related to your personal data.

Data Transfers

Your personal data may be transferred to countries outside of your country of residence, including South Africa, for processing and storage. By using our Services, you consent to this transfer. If you reside in the European Economic Area (EEA) or other jurisdictions that restrict cross-border data transfers, we will take steps to ensure that your data is protected in accordance with applicable laws.

Modifications to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or other operational reasons. If we make significant changes, we will notify you via email or through our platform. The date of the most recent update will be reflected at the top of this document. Please review this Privacy Policy periodically for updates.

Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

Email: privacy@skillsbasedhub.co.za
Postal Address: Belvedere, Zeiss Road, Roodepoort, 2176